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Warranty

Valentina Jewellery Warranty
We offer a one-year warranty on all of our jewellery, which covers manufacturing and material defects that are not caused by accidents, inappropriate use or wear and tear. This gives you peace of mind, knowing that we stand behind our jewellery.

Examples of manufacturing and material defects:
  • Non-functional clasp
  • Abnormal discolouration (beyond normal variations in natural stone colours or tarnishing from wear or time)
  • Jump ring or chain link that is not closed properly
  • Glass or crystals are loose or missing
Please note: This warranty does not cover merchandise damaged through normal wear, accident or misuse (glass breakage due to mishandling, wearing in water, etc.).
Upon receipt of your order, please check it carefully for accuracy and report any damages or missing items within 7 days to Valentina customer service.
Valentina Warranty Exclusions
The Valentina warranty does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling, improper use, the use of items not manufactured by Valentina or use outside Valentina’s Jewellery Care Instructions.

Damages to the plating (discolouring, rubbing off, etc.) are not covered by this warranty.
Damages to chains (chains breaking, snapping, etc.) are not covered by this warranty.